As part of efforts to put a lasting solution to the poor services rendered to Nigerian pilgrims in Muna and Arafah during the just conclued 2023 Hajj exercise, the National Hajj Commission of Nigeria (NAHCON), has inaugurated an eight-man Committee to review the services offered to Nigerian pilgrims at the Masha’ir during the 2023 Hajj operations.
The Committee, which is headed by the Secretary of the Commission, Dr. Abdullahi Rabiu Kotangora, consists of Alh Abdulkadir Oloyin, Assistant Director, in the Office of the Chairman, Mallam Ishaq Jae of the Saudi Liaison Office. Other members are the Secretary of Adamawa, SPWB, Director, FCT Pilgrims welfare board as well as the Secretary of Lagos Pilgrims Welfare board, AHUON is to be represented by the Vice Presidents of Lagos and Kano Zones respectively.
This was contained in a statement signed by the NAHCON Deputy Director, Information and Publications, Alhaji Mousa Ubandawaki and made available to journalists, saying that the decision was part of the resolution adopted at the end of a meeting between NAHCON, State Muslim pilgrims welfare boards and Tour Operators, which held at the Commission’s Ummul-judd office in Makkah.
The committee was mandated to come up with recommendations and position paper that will give birth to a seamless operations at the Mashã’ir in the subsequent Hajj operations.
Inaugurating the committee on behalf of the Chairman/CEO, Alh Zikrullah Kunle Hassan, the Commissioner in charge of Policy Personnel, Management and Finance (PPMF), Alh Nura Hassan Yakasai, said the decision to come up with the committee was borne out of the commission’s desire to address the poor service rendered to Nigerian pilgrims in Muna and Arafat during the just concluded Hajj.
The meeting was attended by the Executive Secretaries/Chairmen or Amirul Hajj of the 36 states, FCT, the Armed forces and members of AHOUN.
The committee has the following Terms of Reference
*To review the 2023 HAJJ Masha’ir services provided by Company of Muttawwifs for African Non -Arab countries.
*To establish the services provided as contained in the contract for all packages.
*To establish services not rendered.
*To establish services poorly rendered.
*To seek for compensation/ refund as the case may be
*To recommend mitigation strategies for future exercises.
The committee is therefore mandated to aggregate all the complaints from the NAHCON, States and Tour Operators during the Masha’ir for onward submission to the Deputy Minister of Hajj and Umrah for necessary action.
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